Last updated: 1 April 2026
This Privacy Policy describes how Zaro (and our legal entity as set out in our Terms) collects, uses, and protects your personal information when you use our cross-border payment services. We comply with the Protection of Personal Information Act (POPIA) and our FIC/FICA regulatory obligations.
We collect information you provide (e.g. name, email, company details, identity and address verification documents) and information we obtain from your use of our services (e.g. transaction data, logs). We use this to provide our services, meet regulatory requirements, and improve our platform.
Your information is used to onboard and verify your business, process payments, prevent fraud and money laundering, comply with FICA and other laws, and communicate with you. We do not sell your personal data.
We may use cookies and similar technologies to operate our website and analyse usage. You can manage cookie preferences in your browser.
We may share data with regulated partners (e.g. banking and payment providers), regulators when required by law, and service providers who process data on our behalf under strict agreements.
We retain your information for as long as needed to provide our services and to comply with legal, regulatory, and audit requirements (including FICA record-keeping obligations).
You have the right to access, correct, and in certain cases object to or request deletion of your personal information. To exercise these rights or ask questions, contact us using the details on our website.
For privacy-related questions or requests, please contact us via the contact details provided on our website or in our Terms & Conditions.